Service Adviser Job Description

Responsibilities:

• Provide excellent customer service by greeting customers, listening to their concerns, and recommending appropriate services.
• Manage and schedule appointments for customers in an efficient and timely manner.
• Communicate with customers about the status of their vehicle and any additional services that may be needed.
• Provide accurate estimates for services and ensure that customers are informed about any potential costs.
• Maintain excellent knowledge of all services offered by the dealership and be able to explain them to customers.
• Ensure that all necessary paperwork is completed accurately and efficiently.
• Resolve any customer complaints or concerns in a professional and timely manner.

Requirements:

• High school diploma or equivalent required.
• Prior experience in customer service or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational and time management skills.
• Proficiency in computer skills and ability to learn new software quickly.
• Ability to work flexible hours including evenings and weekends.

Qualifications:

• A passion for providing exceptional customer service.
• A positive attitude and the ability to work well in a team environment.
• A strong work ethic and a commitment to excellence.
• The ability to work well under pressure and handle difficult situations with ease.
• A willingness to learn and grow in the position.